Research Services Since 1999
This Cookie Policy explains how Vision Africa Research Services (Pty) Ltd ("Vision Africa", "we", "us", or "our") uses cookies and similar tracking technologies on our market research platform. This policy should be read in conjunction with our Privacy Policy.
By using our platform, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should adjust your browser settings accordingly or refrain from using our platform.
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.
Cookies can be "persistent" (remain on your device until you delete them or they expire) or "session" (temporary, deleted when you close your browser).
These cookies are essential for the platform to function properly and cannot be disabled in our systems.
| Cookie Name | Purpose | Duration |
|---|---|---|
accessToken | JWT authentication token for secure user sessions | 15 minutes |
refreshToken | Token for refreshing expired access tokens | 7 days |
sessionId | Unique identifier for your browsing session | Session (deleted on browser close) |
CSRF-TOKEN | Protection against Cross-Site Request Forgery attacks | Session |
These cookies enable enhanced functionality and personalization.
| Cookie Name | Purpose | Duration |
|---|---|---|
language_preference | Stores your selected language (English/French) | 1 year |
theme_preference | Stores your dark mode/light mode preference | 1 year |
user_role | Stores user role (Admin, Client, Respondent, Researcher) for UI customization | Session |
survey_progress | Saves survey completion progress to prevent data loss | 30 days |
These cookies help us understand how users interact with our platform, allowing us to improve performance and user experience.
| Cookie Name | Purpose | Duration |
|---|---|---|
_ga | Google Analytics - distinguishes unique users | 2 years |
_gid | Google Analytics - distinguishes users | 24 hours |
_gat | Google Analytics - throttles request rate | 1 minute |
platform_analytics | Tracks page views, feature usage, and user flows | 90 days |
These cookies help detect and prevent fraudulent activity and protect user accounts.
| Cookie Name | Purpose | Duration |
|---|---|---|
login_attempts | Tracks failed login attempts for rate limiting (max 5 per 15 min) | 15 minutes |
device_fingerprint | Detects unusual login patterns and device changes | 30 days |
security_token | Validates secure connections and prevents session hijacking | Session |
We may use third-party service providers who set cookies on our platform:
These third parties may use cookies to collect information about your online activities over time and across different websites. We do not control these third-party cookies and recommend reviewing their privacy policies.
In addition to cookies, we use HTML5 local storage and session storage:
These storage mechanisms do not transmit data to our servers automatically and are used solely to enhance your user experience.
Our platform uses Socket.io for real-time communication, which maintains persistent WebSocket connections. These connections:
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences through:
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies:
On your first visit you will see a cookie consent banner at the bottom of the page. You can accept all cookies (which enables anonymous analytics) or choose Essential only (which keeps only the cookies needed for the site to function — login session and language preference). Your choice is remembered for one year. To change your decision later, clear your browser cookies for this site and reload — the banner will reappear.
⚠️ Important Notice
Blocking or deleting cookies may prevent you from using certain features of our platform, including logging in, completing surveys, and accessing your dashboard. Strictly necessary cookies cannot be disabled as they are essential for security and basic functionality.
When accessing our platform via mobile browsers, you can manage cookies through your mobile device settings:
Some browsers support "Do Not Track" (DNT) signals. Currently, there is no industry standard for interpreting DNT signals. We do not respond to DNT signals directly, but we respect your privacy choices through the cookie consent banner shown on your first visit and through your browser's cookie settings.
The lifespan of cookies varies:
You can manually delete cookies at any time through your browser settings.
We may update this Cookie Policy to reflect changes in technology, legal requirements, or our practices. We will notify you of significant changes by:
If you have questions about our use of cookies or this Cookie Policy, please contact:
Vision Africa Research Services
Klein Windhoek, Namibia
Email: privacy@vision-africa.com
Phone: +264 61 244 660